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Custom Colour Set
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67,709 Verified Client Reviews |
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1 month and my gray is already showing through. Disappointed.Loved the color but it doesn't seem to be lasting for gray coverage. 0 of 0 people found this review helpful. Did you? |
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Hard to cover greyAlthough this particular hair color had done better than most, i was just a little disappointed when I saw that my color seems to started to wash out and shows grey. 0 of 0 people found this review helpful. Did you? |
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Poor instructionsI tried this product for the first time and I was very disappointed. The instructions said that the whole process from applying the product till rising should last 15 min!!!!! Of course it took me way more than that. Even with half an hour, the product didn't dye my hair evenly and it didn't cover my grey hair. It washed out in 2-3 shampoos. I had to go to the hair salon to get it done properly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - Thank you for taking the time to share your experience, and we apologize that you felt you had to visit a salon. For best results, our application process is a multi-step process that can vary in length; per your Personalized Instructions, your dye *processing* time is 15 minutes. Our experts would be happy to adjust your formula for better gray coverage and guide you through an even application process anytime. Again we apologize, and we hope this information is helpful. |
GreysLovely hair colour but more grey coverage needed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We're sorry to hear that you didn't get the gray coverage you were looking for. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future! |
did not like not your fault. should have ordered auburn instead of reddid not like color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My colour washed out the very next dayI ordered a permanent colour but was telephoned with the recommendation that I should have a semi-permanent colour based on the information I gave them. I used this on 25th May before I went on holiday and the very next day it washed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We apologize that your color washed out quicker than you expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorIt only covers my gray for about 6-7 days then the gray starts coming through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as red as wantedMy hair is so dark not covering well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future! |
Lightest BlondeMy hair is now a dull light brown color... 0 of 0 people found this review helpful. Did you? |
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Fair but not as good as I had hoped.The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |