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Custom Colour Set
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67,649 Verified Client Reviews |
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No goodI informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Medium brown hair colorGreat color and grey coverage! 2 of 2 people found this review helpful. Did you? |
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CancellingLoved product, cutting back. 1 of 1 people found this review helpful. Did you? |
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Ok but not amazingFirst of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThis color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not as expectedThe color is nothing like the photo I provided. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change color much!Roots looks red, and no signs of violet on ends at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
The bestI love the colour, its perfect. Hair was so soft and shiny too 13 of 13 people found this review helpful. Did you? |
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Great Color MatchI just ordered my first set and it was a great match so I will definitely reorder. I loved how they thought about everything in the kit. Everything was explained well, overall great experience. 18 of 21 people found this review helpful. Did you? |
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Great experience!Have signed up to receive regular colour. Good communication between myself and colourist. Perfect colour, exactly what I wanted. Fast and reliable service. Would definitely recommend 1 of 1 people found this review helpful. Did you? |