|
Custom Colour Set
|
67,649 Verified Client Reviews |
|
Sort by: |
|
GrayAfter one wash my grey in my temple area starting coming through 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worst hair color everI went through all the questions with my main concern being stubborn grays. I submitted 3 recent pics showing my hair color is a very very dark brown. I got the initial order and the color came out so much lighter than my hair color and greys started showing after 2 -3 washes. Due to my own negligence I didn’t realize I was on an auto fill plan and received a 2nd order. I immediately unenrolled and just kept the order thinking I’d give it another try since I had it. To my surprise I received an email telling me a 3rd order was shipped even after unenrolling. I had to contact customer service and the rep had a bad attitude as if she was being inconvenienced to unenroll me again and told me to mark the package return to sender and when they got it back they would refund my card but would proceed to charge my card in the meantime. No apology for sending it after I cancelled or anything. Long story short I tried the box I had kept and it took to my hair worse than the 1st time. It didn’t even look the light reddish brown like the 1st time; it was much lighter. Don’t waste your money on this product. I’m going to call them on their 100% satisfaction claim and see what happens. Dye from the Dollar store would have worked better. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WonderfulI love my new color!!!🥰 You got it perfect this time!!! 0 of 0 people found this review helpful. Did you? |
|
CoolNot too bad, i liked it 0 of 0 people found this review helpful. Did you? |
|
Only colored some of my hairI'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Coloured my hair darker than describedMy hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further. |
What a revelation!Just got round to colouring my hair with colour bought last month. I went from blonde to dark mahogany red. It was so simple, just followed the instructions with care. My colour looks and feels fantastic! Yay!! 1 of 1 people found this review helpful. Did you? |
|
Finally...Have only used 'grocery store' boxed brands in the past. I admit, I was a bit nervous to try my package out, and waited for 10 days before I finally read the instructions and jumped in. I couldn't be happier with the results. Seriously, I can't imagine going back to anything else but e Salon! Thank you so much. You are everything promised, which is a rare deal these days. 1 of 1 people found this review helpful. Did you? |
|
Love my color!I love the fact I can have my black hair with purple highlights. I have people stopping me and saying they love my color and hair. I have hair down to the top of my butt. Plus I have more hair and grows it faster then average person. 1 of 1 people found this review helpful. Did you? |
|
WowI just dyed my hair and I have never got this color in any hair salon. I love it! I am hooked. 1 of 1 people found this review helpful. Did you? |