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Custom Colour Set
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67,658 Verified Client Reviews |
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My hair is a tragedyFrom the very beginning of this eSalon process my part was very easy and I took a picture of my hair and I went over my hair just like everyone does well I got in touch with ma personalized stylist and she said that she was looking at my picture and I told her my hair pulls red easel e so she suggested an ass color so today I made the biggest mistake by using your product. My hair is totally Gray. Gray. Gray. I am so disappointed that I have spent money to have a guide to help me with the right color. I will continue to make my reviews of your stylist being nonchalant to me and what color I received to put on my hair. I hope no one else has to go through what I am going through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
loved the color, instructions and the feel of my hair after process.Would definitely recommend instead of box color in stores. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Hair colorHair color is great quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Love the colourColour turned out just how I wanted , easy to use with great results 0 of 0 people found this review helpful. Did you? |
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FinallyI actually got the color I've been after. Don't know why the past products never gave me this color, but as long as it stays the way I like I'm good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNazirah - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. We look forward to the next opportunity to delight you! |
Maybe I am too finickyThe last time I colored my hair with the personalized formula from esalon, my hair right away pulled red/orange, and this was an already adjusted color from the previous coloring. Esalon had sent me a toner, which worked to tone down the brassiness. They were kind enough to send me a free extra bottle of coloring so that I could do my whole hair along with the roots. But the adjusted color is very dark brown. Too dark for my coloring. I’ve been shampooing each day and I am going to do a vinegar rinse to try to lighten it a shade. I know their goal was to take out the red tones, which I requested, but I wish there could be a happy medium of a lighter brown that isn’t brassy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Perfect colorBeautiful color & great grey coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect ColorI am very pleased but also Impressed. Color was perfect, easy instructions and awesomely matching! Will continue to buy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Perfect adjustmentI needed to adjust my color after a move to a sunnier location changed my skin tone. The colorist got it right on the first try, based on my photos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Unhappy with the productFirst orders works excellent on my hair, great coverage on grays, I received to much compliments, but after using the product for consecutive months the product not works like before , not coverage on grays I decide to stop buying the product, I was expecting same quality for all my orders also the price is to high. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |