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Custom Colour Set
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67,658 Verified Client Reviews |
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EasyEasy Peezy to use. Looks natural 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Roots are to lightRoots are lighter then my other hair color. So i like to go back to my previous hair color that i was using. Thank You Cindy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good colour and covers the graysI really like my golden brunette colour 0 of 0 people found this review helpful. Did you? |
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Custom colorIve been using your product for several years and people think its natural. I love it an will continue to use. I Must remind you to not send my order till AFTER THE 5TH OF EVERY MONTH PLEASE OR THE FUNDS MAY NOT BE THERE. THANK YOU 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Edie! We're thrilled to hear that you're enjoying your Color Kit and have been receiving many compliments over the years. We look forward to our next opportunity to delight you! In regards to your processing date, we process our orders automatically by the week and not the date. You're always welcome to log into your account to adust your next processing date as needed. We're also always happy to assist with this. Happy Coloring! |
Doesn't hold in color very long and not enough shineI used to love esalon but the color doesnt hold for very long and not enough shine, plus i am no longer doing red am doing brown. I cannot afford to get it right now. Just got a new job and don't start til April 11 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not greatI've used this color twice , first time it didn't cover my gray At all, second time after they changed the formula, still no gray coverage what so ever. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned out more pinkLooked like a faded pink/red, not copper :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FantasticI am an ex hairdresser myself, and can’t praise this product and service enough. I have been using their colour plan for the last five years. And l have never had so many compliments on the colour of my hair. Going to get your hair coloured professionally is hugely expensive if like me you have fast growing hair and now lots of grey! I also get 2 uses out of one order, and get one delivered every 5 weeks ! If l want the colour adjusting generally after the summer months. I send a photo and the new tone is always perfect. Thank you esalon and your great colourist’s 56 of 59 people found this review helpful. Did you? |
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The overall “set” was definitely worth the moneyI love the packaging and contents and instructions..well worth the money..still trying to sdjust my color to my liking but this is well worth the money and fast delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vickie, thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Still too brassyI have had 4 colours now from e-salon, as I want to try and get my hair back to its natural colour, however I have found that my hair is now more brassy than when I started, it’s also too light. I am hopeful that having had a call with a colourist that the next colour will be more like my natural colour that I am striving to achieve. I have to say that my hair is in good condition since using e-salon combined with my silicone and sulphate free shampoo and conditioner and other hair products. The only thing I do wish that e-salon would provide silicone and sulphate free shampoo and conditioner with your hair colour as I have 4 packs of each that came with my sets that I haven’t used as I don’t want to go back to putting bad things in my hair. Having the option would be appreciated, the representative I spoke to agreed to pass this observation on in the hope that this may be something that will be addressed in the future. In the meantime it would be good if you could opt out of having the shampoo & conditioner as it’s a waste if I don’t use it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lesley! Thanks for your feedback. We are sorry to hear about your personal experience, and we want to work with you to fix your color. We've just emailed you to help you further, please check your emails and let us know if there's anything else we can do for you. |