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Custom Colour Set
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67,658 Verified Client Reviews |
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Doesn’t cover greys as expectedEven tho the “team” said they modified the product it only appears that they merely increased the time by 5 min. I tried that last month and it kinda worked so increased the time another 10 min and it basically did the same. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Holiday colorI loved the color and the way it turned out...but i headed to Florida and spent 2 weeks in the sun and the color totally bleached right out of my hair. I don't know if it was the sun and salt water from the ocean and the hot tub...but it's totally gone and im left with streaks from where the Lightner was applied . Makes me 😔 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim! Thank you for contacting us. We are sorry to hear that your color is gone after spending some time at the beach. Your colorist will review your case, and we'll contact you with a solution. Please check your emails. |
Did’t cover the grey!I watched the video, read the instructions fully. I did the front of my head first as that’s were I notice the most grey. I then started at the back and worked forward as had already colored the frame of my face. After following the steps doing all roots for 25 min. Then cover all over for 5 minutes. They tell you to fill the rest of the bottle before showering and pour thru your hair when you get in the shower.🙄 I will say I loved the shampoo and conditioner were nice. But I buy hair color to cover my grey. Disappointed!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color wrongNeeded blonder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Excellent Customer CareExcellent product - does what it says on the box, nicely packaged and I feel that esalon genuinely want to get the colour right for me - thank you 🙏 0 of 0 people found this review helpful. Did you? |
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The custom colorThis is my first time using the hair color and I have to say the step by step instructions was great also my hair turned out very shining and it looks great. I will continue using esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAva - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color prefectEvery time I’ve changed my color they get it perfect! I rarely even get my hair done at the salon anymore, only if I need blonde added, Thanks e-salon you have saved my a lot of money, and I’m trying new products this time too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love my custom colorI used to pay a lot of money to get my hair done. Esalon has changed that. I have been a customer for a few years now, and know one has EVER given me a hair color that really was perfect and fit ME like this. I love it and I hope they never stop selling it because I will never stop buying it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
I agree about the changes not doing well for gray coverageUntil I saw the other recent reviews, I thought my gray was starting to be persistent on their own. I absolutely agree that now, after their color formula changes and after only 2 weeks, my grays come in strong. I usually color every 3 weeks. The grays that come in after 3 weeks with the previous formula were not as obvious as the grays that are now showing after just 2 weeks. Very disappointed and expect to see a change back soon. 115 of 116 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
What a waste of money!I ordered a second box, thinking I did something wrong because the 1st time the color didn't stay in at all. I did follow all instructions, even had my husband help me the 2nd time! STILL NO COLOR. Definitely requesting a refund, what a waste after hearing such good reviews! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christy! Thank you for sharing your feedback. We are so sorry to hear that the color didn't stay in. Please check your emails, one of our colorist has contacted you to provide a solution. |