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Custom Colour Set
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67,669 Verified Client Reviews |
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Not the intended colour at all.This is a reddy brown. Not a caramel brown. I am so disappointed. My hair is soo much darker than stated and the brightness of red is awful. I feel like I shouldve stuck with the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time and hooked!I just wanted to say how pleased I am with the custom color kit. They absolutely nailed the color I was looking to achieve, which is pretty remarkable considering I never even stepped foot in the salon or met with a colorist. I'm so pleased with the results and this will be my go-to color option. And my hair feels nourished and healthy, not dry and brittle. Would highly recommend to anyone considering this option. Thank you! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKate - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
LoveIt was super easy to do . The color was vibrant my hair was super shiny. I absolutely loved it. I needed a change from my gray hair and it is a very close match to my natural color. Will continue to use!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianna - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Lasting colourLately when I used shop bought hair colour,I've noticed that the colour has only been lasting a couple of weeks.Which is why I decided to try eSalon,and I'm glad I did.The colour has lasted and I like the subtle tones also.Would I recommend this company,yes definately,although I do find the product a little pricy. 0 of 0 people found this review helpful. Did you? |
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Really like this colorI really really like this color. I hope it stays this way. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized color! We look forward to the next opportunity to delight you! |
My hair looks perfect. I am impressed.I was really hoping this would work and my hair really looks awesome. I tried the dark blonde copper and it really looks super natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and smooth results! We appreciate you sharing and Happy Coloring! |
Very flat and too darkI am not impressed! It is so flat looking! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
It was terribleThey didn't listen to what I wanted. I have salt and pepper hair. I wanted a color lighter than my dark. Not a bleach, just a lighter color to just cover my gray. Then it looks frosted instead of salt and pepper. What I was sent made my hair black! I already look harsh enough. But the black hair made me more harsh! My family hated it. I have canceled 4 times and they still send me the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryEllen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color doesn’t lastColor came out great until about a week later it faded significantly. My colorist adjusted the color to try again but I’m not so sure. If it didn’t last the first time I don’t think a color adjustment will matter. I feel like it was drying on my already dry hair too. I’m bummed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too Light is allMy hair color wasnt what I was expecting. It was too light. I'm sure that was due to my explanation of the color I wanted. Because I wasn't satisfied with the color the wonderful people of eSalon and my most patient colorist Mindy are taking the time to make sure I am satisfied with my color by preparing me a new one. I am so thankful. I have tried one of eSalon's competitors and you just don't get the quality of care or product that you get with eSalon. They didn't even send the second color for your ends like eSalon does. So without the extra color I barely had enough to finish my entire head with the color they did send. Add the personalized packaging , all the extras and the price you get when you order with eSalon it's a "Color" Above the rest. Thank you eSalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Thank you for choosing eSalon! |