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Want to make a slight change or choose a new shade? Your colorist can adjust your next custom formulation to fit your needs.
To leave a color comment for your colorist:
You'll receive an email confirming receipt of your requested change. Before it ships, your colorist will review your comment and apply any changes.
To adjust the schedule for your plan:
You may also opt to skip your upcoming order or change your plan frequency, as well as removing or skipping any individual products from your plan by selecting "edit" next to each product.
Light Set Clients:
To remove highlights in your next order:
To adjust the delivery frequency of your hair color:
Light Set Clients:
Light Set can be shipped with your Color Set or on its own. To adjust how often you would like your highlights to be sent with your base color:
To adjust how often you would like your highlights to be sent on their own:
NOTE: Your frequency and processing date operate separately, so changing the frequency of your plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order.
Click here to learn how to reschedule the processing date of your next order.
To skip your next order:
NOTE: Skipping a hair color order will also skip any highlights or hair care products currently in your upcoming order.
Light Set Clients:
NOTE: Orders can only be skipped up until their ship date, located at the top of your Upcoming Order page.
If you would like to turn off your plan:
NOTE: You will be prompted to either remove or continue to receive any items currently included in your plan.
DID YOU KNOW?
We have a color happiness guarantee! We'd be glad to send you a complimentary color reformulation. Just let us know! Plus, you receive 20% off all autoshipped items and free shipping on orders over £32.
To restart your autoship color plan, or order a single shipment of your color:
Add as many products as you want to your plan as one-time additions or autoship them for 20% off. Plus, receive free shipping on orders over £32.
To add any product to your plan:
NOTE: You can skip or remove any item in your plan by selecting "Upcoming Order" in your account and clicking on the "Edit" button next to the item.
To remove a one-time product from an upcoming order:
To remove an autoship product from an upcoming order:
Free shipping will be automatically applied to any one-time or autoship order subtotaling £32 or more. Products can be added to your upcoming order up until midnight before the order is set to ship. Your Upcoming Order page displays whether you have qualified for free shipping, or the amount that is required to reach the free ship threshold.
Have questions? Give us a call at 0800 808 5400 Mon-Fri, 9am-6pm GMT
To view your Personalized Instructions online:
NOTE: Instructions are only available to view/download after the order has shipped.
Light Set Clients:
To view a video tutorial to your Light Set application:
NOTE: The video tutorials will only be available after your first highlight order has shipped. Video tutorials for highlights are also available to watch on Color Mastery.
To minimize the risk of an allergic reaction, we strongly recommend following these precautions. Instructions on how to perform a skin allergy test are included in the Product Safety & Usage insert in your Kit. We've also included the instructions below:
If you experience any reaction in or around the test area, such as redness, burning, swelling, or irritation, do not color your hair until you consult a doctor. You may also contact us within 30 days for a refund.
To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert. We've also included them here for your convenience:
HAIR COLOR STRAND TEST:
LIGHT SET STRAND TEST:
For each of our Enhancers, existing eSalon clients are provided recommendations on which shade is best suited for their color formula. Simply click on the Enhancer of your choice to find your recommendation.
Give your hair natural dimension with Light Set, our home highlighting kit. Light Set has everything you need to paint on a sunkissed glow using a modern balayage technique, including pro tools and stress-free instructions.
We offer six different Light Sets, each catering to a different range of hair colors. To select which Light Set is best for you, choose the set that caters to your current hair color. For example, if you have medium brunette hair, you would select the "Light to Medium Brunette" Light Set. One application can lighten your hair up to three shades and brightens with each use. To see how light our Light Set can brighten your hair, visit the Light Set page.
Inside each hair color order are two pairs of medium-sized, non-latex gloves. If you would like to request a Large, simply change the size on your "Upcoming Order" page. This will not only change the size of your gloves included in your next hair color order, but also all of your future shipments. If you wish, you can also change the size by calling our Color & Care team — they're more than happy to help out. For our Light Set, only one size is available at this time. Want more gloves to have on "on hand"? Additional pairs of gloves are always available to purchase, here.
We’re here for you. When filling out our colour quiz, you will see colour swatches that we recommend for your hair goals. Looking for something different? Go ahead and leave a comment for your colourist in your account, and they can reach out with recommendations. Your colour is made just for you and we work hard to make your colour dreams come true!
Click 'CONTACT US' below to send us a message.
You may call us at 0800 808 5400 Monday-Friday, 9am-6pm GMT for urgent matters.